Commuter Catalog Help & FAQ

• Do you ship outside the U.S.?

• What is your return policy?

• What is your policy regarding items damaged during shipment?

• What is your privacy policy?

• Do you provide secure payment options?

Shipping & Handling

We currently ship within the U.S. (including APO) only, but will include other destinations soon. Please allow for up to two weeks delivery time.

If you are living abroad and are a commuter who would like to take advantage of the great bargains that the Commuter Catalog has to offer, we suggest signing up on our mailing list in order to learn when Commuter Catalog products will be available in your country!
 

Return Policy

The Commuter Catalog has a 30-days, no-questions-asked full refund policy on all returned merchandise, except books, DVDs and CDs.

Shipping & Handling costs will NOT be refunded.

In order to return merchandise, please send an email to the address on the right, and include your transaction number from the packaging slip.

Returned shipments are only accepted at the following address:

Commuter Catalog
Att. Customer Service

Damaged Merchandise

Items damaged during shipment are usually covered by the shipper. If you receive merchandise damaged during shipping, please contact the Commuter Catalog Customer Service within 30 days of the date of shipment of your order, and your claim will be processed immediately.

Please note that established procedures by the respective shipping services provider (UPS, U.S. Parcel Post, FedEx, DHL) must be complied with, or your claim may be denied.

Privacy

We appreciate your business. As a matter of principle, we will not abuse your trust. Specifically, The Commuter Catalog will NOT send you unwanted email ("spam").

You will only receive messages to confirm, or follow up on, transactions on our website, or if you expressed your consent to receive information through the permission-based Commuter Catalog email list ("opt-in").

You can find our complete Privacy Policy here.

Secure Payment

Yes, we do.  PayPal is our secure payment provider. You can use your major credit card, or your PayPal account, to pay for your order.

Customer Service